Returns & Exchanges
At Point Zero, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn apparel with original tags attached. If your new fashion piece isn't the perfect fit, our streamlined process ensures a quick exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Print and Attach Label
Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your parcel.
Drop Off and Track
Leave your package at any authorized courier drop-off point and keep your tracking receipt to monitor the status of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing